We recognize that a purchase may occasionally not be the right fit or may arrive in a condition that does not meet your expectations. To provide customers with a straightforward way to address eligible purchases, qualifying merchandise may generally be returned within 30 days from the date the order is delivered. At this time, orders placed through the online store are required to follow the applicable online return process and cannot be processed by bringing the merchandise directly to a physical retail location.
Customers who wish to initiate a return should contact the returns support team before the applicable return period expires. After the request has been reviewed, return instructions and, where applicable, a prepaid return shipping label will generally be supplied within approximately 48 hours. Customers should use suitable protective packaging when sending merchandise back and should preserve the original box, wrapping, inserts, and other packaging materials whenever possible.
Returned products should generally remain in their original condition to qualify for a refund. Merchandise should be unused, unworn, unwashed, undamaged, and free from significant signs of handling. Items should also include the accessories, components, labels, tags, packaging, instructions, and other materials supplied with the original purchase. Products that have been assembled, worn, washed, altered, damaged, or substantially removed from their original packaging may not qualify for a refund. Where the condition of the packaging is important to the product, significant packaging damage may also affect return eligibility.
Some merchandise is excluded from the standard return program. Final sale products and items submitted after the applicable return period are generally not eligible. Gift cards, personalized products, customized merchandise, monogrammed items, food, candy, and products that are missing their original attached tags are also generally excluded. Purchases containing four or more identical units may be treated as bulk transactions and may therefore be subject to additional limitations or review.
Items that are fulfilled or shipped directly by independent brand partners may follow different return procedures. Such merchandise may have separate eligibility requirements, shipping arrangements, processing charges, or restocking fees. Customers should contact customer service before returning partner-fulfilled products so that the appropriate instructions can be provided. Sending an item without following the required procedure may result in unnecessary shipping complications or processing delays.
Certain purchases made during the holiday season may receive an extended return period. Merchandise purchased from November 15 through December 15 may generally be eligible for return through January 15 of the following year. Purchases completed after December 15 generally remain subject to the standard 30-day return period. Due to increased activity around seasonal purchases, holiday returns may require additional time for inspection and processing.
Return shipping charges may apply in certain situations. If a return fee is required, the applicable amount and conditions will normally be communicated during the return process. Customers are responsible for preparing and securing the package appropriately before shipment. Merchandise that arrives damaged because it was inadequately packaged may fail to meet the applicable refund requirements.
Certain specialty products may have additional return conditions. Limited-edition collectibles and similar merchandise may require the original protective packaging to remain unopened and sealed in order to qualify for a full refund. If packaging that is required to remain sealed has been opened, any refund may be reduced or otherwise handled according to the specific conditions applicable to that item.
Oversized or difficult-to-transport merchandise may be subject to restocking charges. Large ride-on products, playground equipment, and other products requiring additional handling may incur a restocking fee of 10 percent. Certain particularly large or heavy products may be subject to a 20 percent restocking fee. Applicable fees can depend on the size, weight, packaging requirements, transportation arrangements, and handling needs of the returned merchandise.
Minor variations in collectible products do not necessarily indicate a manufacturing defect. Certain figures and other collectible items may display small differences in paint application, positioning, stickers, finishing details, or production characteristics as a normal result of manufacturing and packaging. Similarly, minor cosmetic marks on outer packaging may occur during ordinary transportation or handling and may not automatically qualify the item as damaged or defective.
Orders containing several units of the same product may be evaluated under applicable bulk-purchase restrictions. Transactions involving more than four identical units or purchases that appear intended for resale may be treated differently from ordinary consumer purchases. Multiple orders made using different names, accounts, email addresses, or related information may be considered together when determining whether purchasing activity constitutes a bulk transaction. Where appropriate, such orders may be limited, modified, canceled, or subject to additional review.
When a refund is approved, it will generally be returned through the original payment method used for the transaction. Initial shipping costs may not be refundable, and applicable return shipping, handling, or restocking charges may be deducted from the amount returned. The processing period begins after the returned merchandise has been received, inspected, and approved. The timing of the final credit may vary depending on the payment method and financial institution involved.
During periods of high seasonal volume, processing an approved return and issuing the corresponding refund may take approximately 7 to 14 business days after the merchandise has been received. Once the refund has been issued, additional time may be required before the funds are visible in the customer’s account. This final posting period is controlled by the relevant payment processor, card issuer, bank, or financial institution and may therefore differ between customers.
If a package is returned because delivery could not be completed or because the shipment was classified as return to sender, certain handling or restocking charges may be deducted from any applicable refund. Original shipping charges may also remain non-refundable. Customers should carefully verify delivery information when placing an order and monitor available shipment notifications to reduce the possibility of an unsuccessful delivery.
Some qualifying products may also include limited warranty protection for a period of 90 days beginning on the purchase date. If an eligible product develops a covered defect, breaks, or experiences qualifying damage during the warranty period, customers may contact customer support to discuss a possible replacement or another available remedy. Warranty coverage depends on the product involved, the nature of the issue, the applicable conditions, and the circumstances surrounding the damage or defect.
Merchandise designated as final sale is excluded from the ordinary return process. The final sale designation may appear on the product page, within checkout information, or in other purchase details. Customers should review this information before placing an order because final sale items generally cannot be returned under the standard return policy.
Online purchases must be sent back through the designated online return procedure rather than being presented at a physical store. Using the correct process allows the return to be documented properly and helps ensure that the customer receives the appropriate authorization, shipping instructions, and processing information.
Customers should retain relevant purchase and return records until the matter has been completed. Order confirmations, purchase information, return authorization details, shipping receipts, tracking numbers, and other related records may be useful if questions arise concerning the shipment, receipt, inspection, or refund of returned merchandise.
Customers with questions about whether an item qualifies for return, the status of a refund, warranty eligibility, shipping instructions, or other purchase-related matters may contact faoschwarzs@gmail.com. Written correspondence may be sent to 7063 FOX PAW TRL, LITTLETON, CO 80125. Customer support is also available by telephone at +1 445 236 7895. Providing the relevant order information and a clear explanation of the concern can help the support team review the request and explain the appropriate next steps.